No need to go anywhere – we will send a courier to you, wherever you are in South Africa. Your iPhone will be safe every step of the way. The couriers take one working day to deliver to us if you are in JHB or PTA. It takes two working days from other major cities, and might take up to five working days if you live on top of a sand dune somewhere in the Kgalagadi.
To keep things simple, and for safety’s sake, we courier the devices to a secure warehouse that is not open to the public.
If you really don’t want to courier your iPhone, and you live in JHB, we can arrange for you to drop your device off at our partner business – Platinum Repairs – in Woodmead. Please contact us beforehand to make arrangements.
We bank with FNB. FNB to FNB payments typically clear immediately.
We make payments every work day, at 4 pm.
Payments to other banks may take one to two working days to clear. You could also use the money we would have paid you right away as credit on EpicDeals.co.za, if you wanted to buy another device.
There’s some bad behaviour that goes on in our industry – offers are inflated and then when they receive your device they might tell you “the market price suddenly dropped” or “do you see this tiny scratch? That halves the value of your device”. Life is too short for that nonsense. We pay you what we offer you on the site – if everything matches up to what you told us. We are in this for the long run – if we were to use underhanded techniques, we wouldn’t have any return customers. Our clients typically sell us one device per year and often trade up on a newer device from EpicDeals.co.za.
The device is unusable without repairs. The screen doesn’t turn on and there’s no sign of life. Devices purchased in this condition must be removed from iCloud – if any devices are found to be iCloud locked at a later stage (after they have been repaired), the device will need to be unlocked. Please send us a screenshot showing the device does not appear in your list of iCloud devices. We can assist with this, if needed.
The device is functional without additional repairs, but has notable damage to major components. These include the screen, casing, battery, Touch or Face ID sensors and any other components required for the device to be in full working order. Deep scratches, cracks, or dents would qualify the device as poor condition.
The device is fully working and does not require any repairs to be used further. Minor evidence of previous use in the form of small scratches and scuffs are acceptable.
Battery maximum capacity (visible in Settings > Battery > Battery Health) must be at 90% or above. If it’s lower than that, we would have to replace the battery before the phone can be resold. A fee of R250 will be deducted from the payout, to go towards covering this cost.
The device is fully working and does not require any repairs to be used further. The device has absolutely no signs of previous use, not even minor scuffs or scratches are visible, the device is as good as new.
Battery maximum capacity (visible in Settings > Battery > Battery Health) must be at 95% or higher.
The device still has all original factory seals intact with no evidence of tampering. The box has been been unsealed or opened, and the device has never been used. Devices must be free from any contractual obligation.